Frequently Asked Questions
Find answers to common questions about our collections and services.
How do I determine my size in TOTEME garments?
We provide detailed measurements for each product on the item page. Our sizing generally follows European standards; please refer to our Size Guide for specific conversions.
Can I modify or cancel my order after it has been placed?
To ensure prompt delivery, we begin processing orders immediately. Please contact our concierge within 30 minutes of placement to request any changes.
Are your materials sustainably sourced?
Sustainability is core to our design ethos. We prioritize high-quality, long-lasting materials such as organic cotton, recycled polyester, and certified wool.
Do you offer international shipping?
Yes, TOTEME ships to over 50 countries worldwide via our global courier partners. Local duties and taxes are calculated at checkout.
How should I care for my TOTEME knitwear?
We recommend hand washing or professional dry cleaning for all wool and cashmere pieces to maintain their shape and longevity.
How can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.